Refund policy

Return & Refund Policy

We want you to be happy with your purchase. You have 60 days after receiving your item to request a return.

Starting a return

To begin a return, email us at info@kaloboutique.com with your order number. We will reply with return instructions and the return shipping address. Please do not send items back before contacting us, as returns sent without prior arrangement cannot be processed.

Condition of returned items

Items should be returned in the condition you received them, unused and with any original packaging. Please inspect your order as soon as it arrives. If an item is defective, damaged, or if you have received the wrong item, contact us straight away so we can assess the issue and put it right.

Exchanges

The fastest way to get the item you want is to return the original item, and once the return is accepted, place a new order for the item you would prefer.

Refunds

Once your return reaches us it is inspected within 7 business days. If the return is approved, your refund is issued to your original payment method within that same 7 business day window. Depending on your bank or card issuer, it can take a further 3–5 business days for the credit to appear on your statement.