As soon as your order ships we send you a confirmation email containing your tracking number. You can follow your parcel at any time on our Track My Order page.

If you cannot find the email, please check your spam or promotions folder first. If it is still missing, email info@kaloboutique.com with your order number or the email address you used at checkout and we will resend it.

Yes. Where sizing applies, the measurements and fit notes are shown on the product page itself, so you can check them before you order.

If you are between sizes or would like a second opinion, email info@kaloboutique.com and we will help you choose.

You have 30 days after receiving your item to request a return. Email us with your order number and we will reply with return instructions and the return address. Items should come back unworn and in their original condition and packaging.

If an item is defective, damaged or incorrect, we cover the cost of return shipping. If you simply change your mind, return shipping is the customer’s responsibility. We do not charge restocking fees.

Once your return reaches us it is inspected within 7 business days and your refund is issued to the original payment method; your bank may take a further 3–5 business days to post the credit. Full details are in our Return & Refund Policy.

Please inspect your order as soon as it arrives. If anything is damaged, defective or incorrect, email info@kaloboutique.com with your order number, a short description and a few photos.

We will put it right at no cost to you — in these cases we cover the return shipping and send a replacement or a full refund, whichever you prefer.

Yes. We ship within the United States only, and shipping is free on every order with no minimum order value.

Orders placed before 6:00 PM Eastern Time begin processing the same business day. Orders are prepared within 1–2 business days and delivery takes a further 4–8 business days, so most orders arrive within 5–10 business days. See our Shipping Policy for full details.

We accept American Express, Apple Pay, Google Pay, Mastercard, Shop Pay, UnionPay, Visa and Maestro. All prices are shown and charged in US dollars (USD).

Your payment details are encrypted and handled by PCI-compliant payment providers, and we never store your card information. See our Payment Policy.

Add your items to the cart and continue to checkout. On the checkout page you will see a discount box — enter your code there and click apply before completing your order.

The order total updates immediately, so you can see the discount before you pay. If a code will not apply, email info@kaloboutique.com and we will look into it.

Contact us as soon as possible at info@kaloboutique.com with your order number. If the order has not yet been dispatched we will cancel it and refund you in full.

Orders are prepared within 1–2 business days, so once a parcel has left our facility we can no longer recall it — but you can still return it under our 30-day return policy.

We are happy to help. Email info@kaloboutique.com or call +1 463 348 4489. Our customer service is available Monday to Friday, 9:00 AM–5:00 PM EST, and we respond within 24 hours on business days.

You can also use the form on our Contact Us page. Kalo Boutique is operated by YSNK LLC, 203 S Main Street, Sheridan, WY 82801, United States.