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31-DAY RETURNS
If your piece isn't the perfect fit, you can easily return it within 31 days of delivery.
For more information, visit our refund policy.
FREE U.S. SHIPPING
We make shopping effortless with free delivery anywhere in the United States on all orders, so your items arrive safely and conveniently at your door.
For more information, visit our shipping policy.
CUSTOMER SUPPORT
Our team is here Monday to Friday, 9:00 AM to 6:00 PM (ET), and we aim to respond in 24 to 48 hours, Monday through Friday.
For more information, visit our contact page.
Frequently Asked Questions
Yes. We ship within the United States only, and shipping is free on every order with no minimum order value.
Orders placed before 6:00 PM Eastern Time begin processing the same business day. Orders are prepared within 1–2 business days and delivery takes a further 4–8 business days, so most orders arrive within 5–10 business days. See our Shipping Policy for full details.
You have 31 days after receiving your item to request a return. Email us with your order number and we will reply with return instructions and the return address. Items should come back unworn and in their original condition and packaging.
If an item is defective, damaged or incorrect, we cover the cost of return shipping. If you simply change your mind, return shipping is the customer’s responsibility. We do not charge restocking fees.
Once your return reaches us it is inspected within 7 business days and your refund is issued to the original payment method; your bank may take a further 3–5 business days to post the credit. Full details are in our Return & Refund Policy.
We accept Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay and Google Pay, as well as US bank transfer and bank wire. All prices are shown and charged in US dollars (USD).
Your payment details are encrypted and handled by PCI-compliant payment providers, and we never store your card information. See our Payment Policy.
Yes. Where sizing applies, the measurements and fit notes are shown on the product page itself, so you can check them before you order.
If you are between sizes or would like a second opinion, email info@kaloboutique.com and we will help you choose.